Our philosophy is based around the principle of asking our customers on a 
regular basis how they would prefer to deal with us, how we can improve 
the way we communicate with them and how we can improve our service for you.

What’s more we really do listen! We accommodate different customer requirements,
 different types of transactions and the different ways you want contact from us 
- fax, email, website or telephone. We commit to sending regular customer relationship 
surveys and listen to your queries, issues and ideas at all times. We monitor responses 
and make provision to adapt and improve.

Dealing with FP is a good experience however should we let you down, we want to 
know about it, so we can put things right!

Results show that the majority of our customers rate us very highly indeed… for us,
 that’s not good enough, we won’t rest until we’re near to pleasing all of our customers 
with the highest level of service possible

It’s our goal! 

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